Methodology for evaluating the requirements of customers in a metalworking company automotive ISO/TS 16949 certified

Abstract

This issue presents the process of implementation and management of customer-specific requirements aimed at the automotive industry, focusing stamping operations, machining, welding and surface treatment and certifications ISO 14001, ISO 9001 and ISO/TS 16949. Requirements management includes the implementation, monitoring and procedures, through quality management tools as indicators, audits, action plans, org charts, etc. This whole structure is required by ISO 9001 certification standards and ISO/TS 16949, quality standards required to supply parts and services to the automotive market. Initially it is shown the importance of quality in the product and in the productive process, enhanced by the opinion of the leading names of quality management. At the end it is shown the methodology and the results that will demonstrate the management strategy developed in the company, including but not limited to implementing, structuring and monitoring the processes until its full functioning till the point of being audited.