Sensitive business process modeling for knowledge management

Abstract

Currently, modern organizations are characterized by collaborative, highly dynamic, complex and highly intensive knowledge processes. They are all the more aware of the need to effectively identify, preserve, share and use the knowledge mobilized by their business processes. Thus, in order to improve their performance, business process modeling has become a primary concern for any organization in order to improve the management of its individual and collective knowledge assets. This paper proposes a new meta-model of sensitive business processes modeling for knowledge management, called BPM4KI (Business Process Meta-Model for Knowledge Identification) based on COOP, a core ontology of organization’s processes. The aim of this meta-model is to help identify and localize the crucial knowledge that is mobilized and created by these processes. Moreover, it has been illustrated through applying it to a medical process in the context of the organization of protection of the motor disabled people of Sfax-Tunisia (ASHMS).