Experience Design: A Tool to Improve a Child’s Experience in the Use of Vesical Catheters

Abstract

Urinary catheterization has been performed for more than three thousand years to drain urine. Over the years, its shape and materials have been changing to enhance the facility of usage and to reduce the possibility of infection. The perspective of the user experience has been taken little account in the procedure and the design of the device. This study is focused on the use of vesical catheters by children in Guadalajara, Jalisco at ages of 6 to 10 years old. The aim is to improve the user’s experience during a vesical catheterization. This experience does not only include the insertion procedure, but the whole medical procedure. It is hoped that the proposed service and product will enhance the experience during the vesical catheterization. The results could help to be used as reference to improve the experience of diverse invasive or uncomfortable circumstances such as medical procedures.