Mobile Electricity Restoration Application-Outage Management System (MERA-OMS)

Abstract

Tata Power-DDL is in the business of electricity distribution over North and North West Delhi serving approximately 14 Lakhs consumers. New consumers are added each day, as a result the responsibility for handling outages and restoration of power in respective area are increasing day by day, in a scenario like this, for improving reliability, service levels and most importantly, increasing customer satisfaction there is need for technology adoption. One such technology is Outage Management System (OMS), it supports Tata Power-DDL’s network management and restoration process, providing dispatchers with the situational intelligence required to quickly assess critical inputs and variables to determine the best course of action to be taken. It helps optimize outage restoration by efficiently predicting the source and location of outages, based on multiple inputs such as customer call data and SCADA alarms. But in situation of disaster and heavy call rush this immobile technology itself is not enough for the functioning of a Utility, such events need operating technology that will perform when it is needed most. This is when comes the need for a mobile technology that will help the field crew handle the call rush by on the fly determination of the best crew to confirm outage and perform repair work in the field and same to be updated in real-time. This led to introduction of MERA-OMS (Mobile Electricity Restoration Application), which has helped in achieving productivity improvements through the reduction of voice dispatch time, route optimization, elimination of idle times and task optimization.