IT framework and user requirement analysis for smart airports

Abstract

An airport is a physical site where aircrafts take off and land, and passengers head to their destinations through a series of arrival and departure processes. But it takes considerable time to go through the immigration process, security checks, and other airport-associated processes. As a result of reviewing airport processes in order to increase airport productivity and improve the passenger convenience, we divide passenger-related processes into three sub-processes, namely u-Fast Passenger, u-Guidance, and mobile services. To better explain a series of improvements in the process, a new paradigm of "Smart Airport Service Framework" is presented. This delivers a faster and more convenient service for passengers and improves the work process and resource utilization. Consequently, passengers are enabled to enjoy and be entertained by the airport facilities with this way of saving time, while the airport authority can enjoy additional profit. © 2012 Springer Science+Business Media.