Abstract
Universal usability [17] is currently impeded by system complexity and poorly-crafted interfaces which lead to confusion, frustration, and failure. One of the key challenges is the gap between what users know and what they need to know [17, p. 86]. This paper describes and presents early results from three related research projects designed to identify and close this gap and to examine how users might learn what they need to know.
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CITATION STYLE
Baecker, R., Booth, K., Jovicic, S., McGrenere, J., & Moore, G. (2000). Reducing the gap between what users know and what they need to know. In Proceedings of the Conference on Universal Usability (pp. 17–23). Association for Computing Machinery (ACM). https://doi.org/10.1145/355460.355467
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