Methodology for evaluation of linked multidimensional measurement system with balanced scorecard

Abstract

Balanced Scorecard was articulated as a comprehensive framework for evaluating a company's business performance. Some of authors have proposed a multidimensional measurement system with BSC in which a structural modeling of four perspectives is constructed in the 1st stage, and the evaluation process in each perspective is performed in the 2nd stage, then the integrated value is calculated in the following stage. In that system, FSM based structural modeling method is applied for calculating the weight of measures in each perspective, then fuzzy inference mechanism and Choquet integrals are applied to have integrated values. In this paper, we propose a new methodology for evaluating the strategy oriented business performance of a company by means of linked structure of measurements in BSC framework. Fuzzy inference mechanism and FSM based structural modeling method also play an important role. We give a scheme of our system and show how it works by an illustrative example. © Springer-Verlag Berlin Heidelberg 2010.