Integrating the goal and business process perspectives in information system analysis

Abstract

There are several motivations to promote investment and scientific effort in the integration of intentional and operational perspectives: organisational reengineering, continuous improvement of business processes, alignment among complementary analysis perspectives, information traceability, etc. In this paper we propose the integration of two modelling languages that support the creation of goal and business process models: the i* goal-oriented modelling method and Communication Analysis, a communication-oriented business process modelling method. We describe the methodological integration of the two modelling methods with the aim of fulfilling several criteria: i) to rely on appropriate theories; ii) to provide abstract and concrete syntaxes; iii) to provide scenarios of application; and iv) to develop tool support. We provide guidelines for using the two modelling methods in a top-down analysis scenario. We also present an illustrative case that demonstrates the feasibility of the approach. © 2014 Springer International Publishing.