Multi-venue self-exclusion for gambling disorders: A retrospective process investigation

Abstract

This study describes an exploratory investigation of retrospective data related to the experiences and outcomes of individuals enrolled in a centralized multi-venue self-exclusion program for up to 24 months. The program was designed to offer convenient registration and to empower individuals to prevent their entry into multiple gambling venues or to restrict their access to non-gaming areas. A self-selected sample of 44 individuals participating in the program completed an online survey that assessed gambling history, motivations, and behaviours related to self-exclusion. Approximately two-thirds of the sample reported self-excluding in response to financial loss and hardship. Just over one-third breached the program by gambling in a nominated exclusion venue, the primary reason being a failure to cope with negative emotions. Concomitantly, fear of embarrassment, if detected, was cited as the main variable contributing to compliance. The paperless system eased enrolment procedures for a large majority of individuals, with the capacity to simultaneously exclude them from multiple venues being endorsed as the most helpful program feature. Self-reported benefits included reduced gambling for the majority of participants and a sense of greater control over urges and behaviours. Abstinent participants were less stressed than were non-abstinent participants, had fewer symptoms of depression, and reported a higher quality of life. Findings suggest that a self-exclusion program with convenient registration that prevents entry into multiple venues fosters positive outcomes for self-excluded gamblers, particularly those striving to maintain abstinence.