Importance of Artificial Intelligence (AI) and Robotic Process Automation (RPA) in the Banking Industry: A Study from an Indian Perspective

Abstract

The paper’s primary focus is intelligence creation by AI and fast implementation by RPA. It starts with the applicability of the Turing test propounded by Alan Turing, the father of Artificial Intelligence (AI). At the backdrop lies various events, namely the recent motivation addition of various bank account holders. These factors fuelled the demand for AI and RPA implementation in the banking industry. It pitched how AI and RPA work in real-time scenarios such as financial fraud and money laundering. It discusses how AI builds the knowledge graph and recommends products and services for each customer. This knowledge is implemented and delivered using RPA. The AI application gained prominence in every banking business segment, such as equity, personal, investment and loan. The application of RPA is present in all business segments, although the percentage is increasing yearly. The AI and RPA can help banks to convert the challenges to opportunities. There have been various challenges, and the application of AI and RPA combinations is the key to solving the inefficiencies. Advanced analytical techniques on open-source data have been used in this paper.