OPTIMALISASI PELAYANAN PUBLIK DALAM PERSPEKTIF NEW PUBLIC SERVICE (NPS) (STUDI PADA PELAYANAN TERPADU SATU PINTU DI KABUPATEN ADMINISTRASI KEPULAUAN SERIBU)

Abstract

This study aims to find out: " accordance with service standards. The indicators that have not been running in accordance with service standards are (1) Tangible Indicators (physical evidence) namely the discomfort of public service places including incomplete facilities and infrastructure. (2) Reliability Indicators (reliability) namely the incompetence of employees in using public service tools (3) Empathy indicators (empathy) namely the inhospitability of officers in the service process. Public.