Developing an intelligent supplier chain system collaborating with customer relationship management

Abstract

We propose an intelligent supply chain system collaborating with customer relationship management system in order to assess change in a supply partner's capability over a period of time. The system embeds machine learning methods and is designed to evaluate a partner's supply capability that can change over time and to satisfy different procurement conditions across time periods. We apply the system to the procurement and management of the agricultural industry. © Springer-Verlag Berlin Heidelberg 2006.