Mediators’ self-perception of their work and practice: Content and lexical analysis

Abstract

Mediation is increasingly used in various areas of society. Yet few studies have shed light on the unique work of mediators and their perception of the “mediator effect” on the process. The purpose of this qualitative study is to gather and compare mediators’ views about their work through feedback on their practices and to understand what they perceive as the bases for reaching a favorable outcome. This article presents the results of a content analysis of interviews with 13 mediators from different countries and cultures. The analysis grouped professional discourses into four areas: the process of the mediation meeting, mediation models and styles, mediator training, and family mediation. Each of these classes is broken down into sub-classes that describe the more salient elements of their perceived practice of mediation and self-efficacy. These results are then discussed regarding their application for the process and success of mediation.