Assessing the impact of empowerment on achieving employee performance mediating role of information communication technology

Abstract

Human resources are seen as one of the most important assets that must be maintained, especially the existence of employees’ performance, which is needed for the sustainability of organizational performance. Factors which may affect the employees’ performance, are information and communication technology (ICT) and empowerment. Therefore, there is a need for human resources that are able to master technology quickly, adaptively and responsively to changing technologies. Also, it is necessary to empower employees that operate useful information and communication technology to effectively and efficiently complete their work. This study aims to determine the relationship of empowerment toward the organizational performance, to determine the role of ICT as a mediator of empowerment toward the organizational performance. A total of 200 questionnaires were distributed to employees Regional Drinking Water Company East Java Indonesia, and finally 128 questionnaires were collected and used as a sample in this study. The data were examined using smart Partial Least Squares (PLS). The results showed that empowerment has a direct effect on employee performance. In addition, information and communication technology mediated the effect of empowerment on employee performance.