A Game for Eliciting Trust Between People and Devices Under Diverse Performance Conditions

Abstract

In this paper, we introduce a web-based game designed to investigate how different conditions affect people’s trust in devices. The game is set in a retirement village, where residents live in smart homes equipped with monitoring systems. Players, who “work” in the village, need to trade-off the time spent on administrative tasks (which enable them to earn extra income) against the time spent ensuring the welfare of the residents. The scenario of the game is complex enough to support the investigation of the influence of various factors, such as system accuracy, type of error made by the system, and risk associated with events, on players’ trust in the monitoring system. In this paper, we describe the game and its theoretical underpinnings, and present preliminary results from a trial where players interacted with two systems that have different levels of accuracy.