Application of sherpa in boarding procedure of blind passengers in airports

Abstract

The present research describes the application of the SHERPA (Systematic Human Error Reduction and Prediction Approach) tool in an airport environment. This study was based on existing regulations and documents that provided information about visual impairment, accessibility in transportation and the accessibility design. The results of this study point out some difficulties and constraints that the target group face regarding to receiving and carrying out procedures at the Brazilian airport. Furthermore, this study suggests relevant information about accessibility in order to allow passengers with blind disability travel with autonomy.