Software agents in new generation networks: Towards the automation of telecom processes

Abstract

Today, there is a wide variety of telecom services available provided by a number of competing stakeholders in the telecom environment. Consequently, consumers in such an environment require efficient mechanisms to match their demands (requested services) to supplies (available services). Businesses, on the other hand, aim to achieve efficient allocation of their resources. This chapter introduces a combination of Artificial Intelligence mechanisms and Computational Economics concepts as a means of solving the above mentioned problems. These mechanisms and concepts are implemented in agent-based electronic markets. Electronic markets function as digital intermediaries that create value by bringing consumers and providers together to create transactional immediacy and supply liquidity, by supporting the exchange of demand and supply information, and reducing transaction costs. The efficiency of the created multi-agent system is realized by applying novel discovery and/or negotiation models. © 2009 Springer-Verlag Berlin Heidelberg.