Customer communication challenges and solutions in globally distributed agile software development

Abstract

Working in the globally distributed market is one of the key trends among the software organizations all over the world. [1-5]. Several factors have contributed to the growth of distributed software development; time-zone independent "follow the sun" development, access to well-educated labour, maturation of the technical infrastructure and reduced costs are some of the most commonly cited benefits of distributed development [3, 6-8]. Furthermore, customers are often located in different countries because of the companies' internationalization purposes or good market opportunities. © 2009 Springer Berlin Heidelberg.