Service Leadership Qualities in University Students Through the Lens of Student Well-Being

Abstract

With the emergence of the knowledge-based and service economies, the demand for service leadership is obvious. However, there are few models specifically designed for service leadership. Besides, most of the leadership models developed for university students are elitist leadership models, assuming only elites can be effective leaders. To promote service leadership in the higher education sector in Hong Kong, the Hong Kong Institute of Service Leadership and Management (HKI-SLAM) proposed the service leadership model. In this chapter, the basic qualities of effective service leaders are highlighted with reference to the attributes of student well-being commonly proposed in different student well-being models. Besides presenting evidence on the linkage between service leadership attributes and well-being, the chapter also examines the concordance of service leadership attributes and student well-being attributes described in different models. It is argued that through nurturing service leadership qualities in university students, their well-being is also enhanced.