FRAMES towards risk modelling in e-Government services: A UK perspective

Abstract

Electronic government transaction services may offer a potential of increased efficiency and quality with the minimum cost in the way the public administration deals with its customers. Recent reports show that this is far from reality, as eGovernment projects seem to be failing to deliver. Within that context, an ongoing doctorate programme investigates the risk classification of eGovernment services and explores how a multi-perspective risk assessment framework may assist towards the management of such projects. This article presents the prototype version of the framework. Additionally, this paper describes an initial field investigation that was necessary to validate the prototype framework, a discussion on risk in eGovernment, as well as the risk taxonomy that is used to support the prototype. © Springer-Verlag Berlin Heidelberg 2004.