Supply chain requirements engineering: A simulated reality check

Abstract

This paper presents a realistic understanding of the field of software requirement engineering of automotive spare parts dealers' distribution and maintenance workshops services and spare parts supply chain management information systems. It attempts to elaborate elicitation techniques to get to actual requirements used by system analysts. These requirements establish needs of customers and users associated to the automotive parts, which can lead to desired software goal achievement of an organization. The magnitudes are also characterized by process interdependencies, interpersonal and inter-organizational conflicts and information uncertainties, and their interrelations. Problems are also described in this paper that occur in implementing a major organizational change initiative where various employee groups have different understandings of the rationale of the project and strategies intended to achieve its goals. © Springer Science+Business Media B.V. 2010.