SCOR based ISS requirements identification

Abstract

Information systems requirements should be rooted into the business needs. Business process models are one of the most transparent ways how to represent these needs. Knowledge about business processes in different types of industries has already been accumulated in several process frameworks, such as Supply Chain Operations Reference framework, enhanced Telecom Operations Map, Value Chain Operation Reference framework,, etc. The frameworks are mainly used in process redesign, and improvement. However, they are also the source of information systems and services requirements. While the role of the frameworks as part of enterprise architecture has been widely discussed, there is still a lack of research on the use of frameworks in information systems and services development. This paper attempts to theoretically prove the usability of business process modeling frameworks in information systems and services development by demonstrating two approaches of the use of Supply Chain Operations Reference framework in information systems and services requirements identification. © 2011 Springer-Verlag.