A service portfolio model for value creation in networked enterprise systems

Abstract

Service science research is increasingly focusing on modeling value co-creation. However, there are concerns about the practical use of service systems-driven approaches to value creation in actual business settings. In this paper, we focus on the provision of knowledge services by a service system, and present an innovative model for clustering and profiling the value co-creation capabilities of such a service system. We then describe how this model drives the development of a new service management framework for managing the development of knowledge services. Finally, we present our early experiences from a practical deployment of our research findings in the development of a service system that offers knowledge services to enterprises for enhancing their collaboration quotient when participating in virtual organizations. © 2011 Springer-Verlag.