Emotional Work and Organizational Culture in Colombian Health Institutions. A Multidimensional Construction

Abstract

Emotional work is an activity that influences the organizational culture of the health sector. The physical and mental activities of workers include emotional functions due to the type of service they provide, because it is part of the corporate image; constituting an excessive emphasis on the development of work [1]. For this reason, it is necessary to evaluate the psychosociological conditions and the consequences of emotional work in health services institutions in the city of Bogotá - Colombia. Methods, mixed study with descriptive scope of situations that affect the health of these workers. Population of 291 workers of 20 health units in Bogotá. Use of instrument battery for the evaluation of psychosocial risk factors. Levels of reliability in the questionnaires; intra-work of 0.957 and stress 0.83. Main psychosocial risk found, precariousness and precarious work based on the forms of recruitment and compensation in 72% of workers.