Gamification in knowledge management systems

Abstract

While computer games are extremely immersing and engaging, many companies find their knowledge management systems (KMS) to be ignored by the employees. Gamification is a way of enhancing KMS with game design elements to increase user engagement, content creation and satisfaction. This paper discusses what gamification in KMS is, what the game design elements to be used are, and how companies can benefit from implementing gamified KMS. Furthermore, this paper provides an overview of psychological mechanisms that drive user behavior and attitudes when using gamified KMS.