The role and characteristics of a manager in the strategic transformation of the health care system

Abstract

Introduction: Global markets and competition, fast changes, the explosion of information technology, integration processes in international relations are some of the initial factors for changes in health care organizations and their management. Management represents an evolving new generic function of all organizations of social significance across the world. Managers in the health sector have exceptionally complex roles that require new skills and methods. The objective of this study is to analyze in grater detail, explain and describe the role and necessary skills of a health care manager in the strategic transformation of health care management. The modern health care manager can get the best results by strengthening human resources and meeting employees' personal needs in accordance with the global and specific goals of the health care institution. The manager is at the same time a mentor and a facilitator, putting to best use the forementioned transformation strategies whilst expending the resources carefully, strengthening the collective efforts, involving employees in the decision-making process and motivating teamwork and collective problem-solving.Uvod: Globalna trzista i kompeticija, brze promene, eksplozija informaticke tehnologije, integracioni procesi u medjudrzavnim odnosima samo su neki od faktora koji su inicirali nuznost promena i u zdravstvenim organizacijama i njihovom menadzmentu. Menadzment postaje nova genericka funkcija svih organizacija od drustvenog znacaja sirom sveta, koji ima izuzetno tesku ulogu da usaglasi kompleksne probleme kojima obiluje specificna delatnost zdravstvenih sluzbi.U svetlu tih promena menja se i uloga kao i osobine i vestine menadzera u zdravstvu. Cilj ovog rada je da se jasnije opise i sagleda uloga, potrebne vestine i metodi kojima se sluze menadzeri u zdravstvu u strateskoj transformaciji zdravstvenog menadzmenta. Moderan zdravstveni menadzer postize najbolje rezultate kroz ojacavanje ljudskih resursa i zadovoljenje individualnih potreba zaposlenih, a u skladu sa opstim i specificnim ciljevima zdravstvene organizacije. Menadzer je u isto vreme i mentor i facilitator jer koristi maksimalno navedene strategije promena, a resurse oprezno uz ucvrscivanje kolektivnih napora, ukljucivanje zaposlenih u odlucivanje, podsticanje timskog rada i grupnog resavanja problema.