Personal service eco-environment (PSE2): A user-centric services computing paradigm

Abstract

Compared with manufacturing industries, service industries have a distinct characteristic called “heterogeneity”, i.e., there is a wide variation in service offerings to different customers due to their individualized demands. Traditional resource-centric services computing paradigm tries to make use of mass customization approaches to fulfill customer demands in a cost-effective way, but sacrifices the personalization degree and decreases customer satisfaction. We propose a usercentric paradigm called “Personal Service Eco-Environment (PSE2)” which plays as a “personal assistant” of each user. PSE2 is composed of personal data, services, and social relations around a user, and fullypersonalized service/social collaboration solutions are to be planned on the basis of the individualized characteristics extracted from his personal data and the dynamic multi-end context. This paper introduces the high-level architecture and design philosophy of PSE2.