A segmented abstraction hierarchy model for business process modeling

Abstract

Business process modeling (BPM) typically focuses on the definition and refinement of standardized rules governing typical operations. The accommodation of extraordinary events is not usually addressed in BPM. A process model based on an abstraction hierarchy framework, however, could benefit by borrowing from the tools developed for ecologic interface design, which relies on underlying abstraction hierarchy models to provide adaptability in atypical conditions. In this work, a modified abstraction hierarchy model is proposed for application to generalpurpose information systems. The new model explicitly includes both human and technologic components as an agent-based construct, and seeks to better define their interactions with data/information. The model is intended to act as a framework for guiding the development of robust business process models.