Evaluating the reduced flight deck crew concept using cognitive work analysis and social network analysis: comparing normal and data-link outage scenarios

Abstract

The aim of the present paper is to demonstrate how a subset of methods from Cognitive Work Analysis (CWA) in combination with Social Network Analysis (SNA) can be used to analyse the effects of a reduced crew in a legacy system of a commercial airliner’s two-pilot-crew operations. Whereas existing research approaches have used different methodological approaches such as classical workload evaluations, we focus on social organisation and cooperation at early conceptual design stages. A case study of Reduced-Crew Operations (RCO) in commercial aviation highlights how Work Domain Analysis, Control Task Analysis and Social Organization and Cooperation Analysis were applied to allocate functions and identify future automation requirements. Furthermore, the SNA shows the possible interactions in future RCO. The effect of technological failure on the network architecture’s resilience is also explored. A proposal on how to react to a data-link outage and break-up in RCO is made with respect to limitations in technology. In this way, the work can foster identifying automation requirements and related possible failures at early stages in the design process.