Los Big Five y el Efecto Moderador de la Resistencia en el Agotamiento Emocional

Abstract

The aim of this study is to analyze the relationship between personality (Big Five) and resilience, with emotional exhaustion in a diverse sample. The sample is 311 workers from different sec- tors, but predominantly within the service sector. We use MBI, BFI and CD-RISC, as instruments in a cross-sectional design study. As expected by previous studies, we have found significant associations between selected variables.. Moreover, we found that resilience acted as a moderator variable between per- sonality and emotional exhaustion, as results has shown a significant interaction between Resilience and Conscientiousness. By multiple regression analysis, we obtained the predictive capability of the personal- ity factor Neuroticism, Resilience, and the product of Conscientiousness and Resilience. Consequently, it highlights the importance of personality in the core dimension of burnout, emotional exhaustion. Further, resilience is a promising variable to be considered in organizational and employment studies. This is rel- evance as few studies have addressed this problem.