The study of quality evaluation model for the real-time interactive online teaching

Abstract

The massive-scale real-time interactive online teaching that emerged during the COVID-19 pandemic is more intangible and interactive than traditional recording and broadcasting teaching and flipped class, whose quality is more difficult to measure. At present, the epidemic around the world is not optimistic, and universities worldwide are still in the online teaching mode. Constructing a scientific multi-dimensional teaching quality evaluation system is the key to ensuring the quality of real-time interactive teaching in institutions of higher education, and mixed teaching in the post-epidemic era. This study introduces the SERVQUAL service quality measurement method, with students as the majority of evaluation, aiming to construct a real-time interactive online teaching quality evaluation model in universities. This method consists of five dimensions - Tangibles, Reliability, Responsiveness, Assurance and Empathy. Based on this model, this study conducted data analysis on the online teaching quality of universities under the epidemic situation, pointed out the content of service quality that needs to be improved in online teaching, and put forward countermeasures and suggestions for improvement.