Analysis on Administrative Services in Dental Poly Clinic PLK Unair 2017

Abstract

Service delivery and healthcare have recently received increasing attention. Pusat Layanan Kesehatan Universitas Airlangga (PLK UNAIR) is in a network with various hospitals and government insurance agencies in assurance of best healthcare service for the community. The objective of this study is to describe the flow of the administrative services in the dental unit of PLK UNAIR. This study followed qualitative design approach and study was explorative through active participation, conducted interviews and observations. Results drawn from this study showed that the flow of administrative services, PLK UNAIR has accomplished its objectives through the contribution of its employees. The summary shows the identification of patient flow in PLK UNAIR dental unit. It is evident that PLK receives a high influx of patients a lot that happens to be students and at a friendly rate. Keywords: administration, patients, services and students.