A survey website designed for the older people – a case study of happy life survey

Abstract

The aging problem in Greater China Region is becoming increasingly serious, and the main users of computers have expanded from the young to the elderly. However, most of the interface designs on the market are designed to fulfill the needs of young people, and there is very little research on senior user- friendly interface design especially for online survey. 「 Happy Life Survey」 is a responsive online survey website designed for the older people, being accessible via smartphones, tablets, and computers. The website design is created for a user-friendly experience for the older people and in consideration of commercial viability and technical feasibility. Through the case study, this paper studies and analyzes the operational characteristics and user experience of the senior-friendly online survey. The result of this study provided four major UX problems for older people including eyesight, hand gesture, cognition and memory, digital ability in terms of online survey operation. To resolve these issues, a new design of the system was created with three iterations. The system was tested and used in a public survey of about 36 thousand of older users. The result of this study contributes to the design of the senior-friendly online survey and increases the understanding of older user experience.