Gaining user insight: A case study illustrating the card sort technique

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Abstract

In spring 1999, Cornell University Library performed a user study to help determine how users would organize a set of concepts to be included in an online digital library help system. The study employed the card sort technique, in which users impose their own organization on a set of concepts. The card sort technique proved to be a highly effective and valuable method for gathering user input on organizational groupings prior to total system design. The authors present Cornell's experience as a case study with detailed instructions for conducting and evaluating the card sort technique.

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APA

Faiks, A., & Hyland, N. (2000). Gaining user insight: A case study illustrating the card sort technique. College and Research Libraries, 61(4), 349–357. https://doi.org/10.5860/crl.61.4.349

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