Service supply chain design by using agent-based simulation

Helo, P., Rouzafzoon, J., & Gunasekaran, A. (2018). Service supply chain design by using agent-based simulation. In Practices and Tools for Servitization: Managing Service Transition (pp. 387–403). Springer International Publishing. https://doi.org/10.1007/978-3-319-76517-4_21