Employee perceptions of the restructuring process in a health care environment

Abstract

This study assesses the perceptions of employees (in a health care environment that has just undergone a process of restructuring) of the process before restructuring, the impact of the restructuring on service delivery and performance as well as of outcomes, strategies and interventions implemented. A sample of 143 clinical and non-clinical employees from three of the largest regional hospitals within the Ministry of Health in Lesotho was drawn using cluster sampling. Data was collected using a questionnaire whose psychometric properties were statistically determined. Data was analyzed using descriptive and inferential statistics. The results indicate that employees were not convinced that the process of transformation undertaken in the health care organization was effective and, hence recommendations are made in this regard.