This paper presents fourteen useful guidelines to evaluate and determine how much does a digital interface in a public facility provide user experiences for citizens. In addition, it describes the partial outcomes of applying these guidelines to three urban interfaces in the city of Monterrey, Mexico. An ethnographic study was conducted to obtain preliminaries results where the user experience was assessed in these interfaces when applying the proper guidelines. The goal is to validate guidelines with global assessment methods to establish a protocol of design for urban interfaces; in other words, an application that provides the information required to design urban interfaces from point of view of UX. This extended ethnographic study will be implemented in different cities around the world and urban interfaces.
CITATION STYLE
Aceves Gutiérrez, L. C., Martín-Gutiérrez, J., & del Rio Guerra, M. S. (2019). Guideline Definition for the Evaluation of Citizen Experience Using Urban Interfaces. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 11572 LNCS, pp. 191–200). Springer Verlag. https://doi.org/10.1007/978-3-030-23560-4_14
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