Evaluating Perception, Expectation of Students/Pre-service Teachers and Service Quality Gap in Greek Tertiary Education

Abstract

The main plan of the present article is to explore the inter-relationships of foremost constructs related to students/pre-service teachers as Customer Satisfaction regarding ASPETE services. The aim of the article is to assess the ASPETE service quality in a period of financial crisis and unemployment. The article examines the relationship or the gap between perceived and expected quality of service in terms of all its dimensions such as tangibility, reliability, assurance, responsiveness, empathy and accessibility.     Keywords: students/pre-service teachers, satisfaction, ASPETE, quality, services