The Emerging Technologies and Standards on BPM and the Socio-Technical Approaches: Contributions to Collaborative Environments

Abstract

In the last 15 years, initiatives aiming to improve Business Process Management (BPM) have increased significantly. Agility, distribution and interoperability are BPM requirements for the emergent new organizational forms, which have an important role in providing distributed shared process management. In collaborative activities, it is extremely relevant the interactions between several actors for the process success. In order to develop information system that efficiently support collaborative activities this interactions should be contemplated during system specification. The recently emerged/adopted socio-technical approaches to systems development have contributed with theories and methods which allow contemplating the social environment lived in organization(s), in systems specification. This paper analyze how the current BMP initiatives and social-technical approaches can contribute to the digital information systems development process, in order to address the main characteristics of a collaborative environment.