Abstract
This paper describes the current status and requirements of Campus Network operation &maintenance management, introduces ITIL to the campus network management as a new common framework, and points out the need for building a unified operation & maintenance management system. Through the establishment of the network operation & maintenance management and service based on ITIL Service Desk, it is possible to improve business processes and gradually standardize the campus network operation & maintenance management and service. © 2013 Springer-Verlag.
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CITATION STYLE
Zhao, H. Y., Wang, Y. Q., Zhang, X. Y., & Yang, L. Y. (2013). Campus network operation and maintenance management and service based on ITIL service desk. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 7719 LNCS, pp. 876–882). https://doi.org/10.1007/978-3-642-37015-1_77
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