Effective maintenance management in Indonesian hotel industry

Abstract

The customer satisfaction is the most important thing for the hotel series. Effective maintenance is important for the hotel management to make sure the building and utilities in good condition and work properly. There were nine dimension of effective maintenance management to be analyzed. Weighted average method is used to determine the highest effect on effective maintenance. Based the finding Maintenance Approach has the highest score (0,486) as the highest effect on effective maintenance while Spare Part Management and Contracting Out Maintenance have the lowest score (0,393) that indicate the lowest effect on effective maintenance.