The educational needs of triage nurses

Abstract

The role of triage nurses is critical to ensuring patient safety and timely access to emergency care. Continuing professional development and ongoing support is required to effectively support the competence of triage staff. To date, very few studies have sought to describe the educational needs of triage nurses.This study aimed to identify which type of educational support nurses feel they need to manage the triage process.A validated questionnaire was used to explore triage nurses’ perceived educational support needs in relation to managing the triage process.On average, participants had 11.33 years of experience in their current role (SD = 7.27), 15.43 in emergency (SD = 9.80) and 13.44 in triage (SD = 9.16). Triage nurses (n = 27) identified the introduction of new ideas at triage to increase efficiency as the area in which they were in greatest need of training. Priority education needs that focused on clinical tasks, such as physical assessment skills, particularly in relation to observations and vital signs, to inform triage decision making were also identified. These priority education needs will inform the design of education programs and the development of the capabilities of the nursing workforce.Future research should seek to explore the traditional responsibilities of triage nurses, particularly to address queuing and delays at triage.