Review of maturity models in business processes management

Abstract

The aim of present study is characterize and compare a series of maturity models for management systems available in the literature and identify feasible use in SMEs. According to reference bibliography, eight criteria are defined for this purpose. They are the domain of application, purpose of use, number of dimensions, number of levels, description by levels, application procedure, graphic style and complexity of use. The results show that Fisher models and the standard ISO 9004 reflect be best for SMEs mainly due to its low complexity of use and its representation in two dimensions, where also specifies the current performance level and it is displays the path of improvement by means of a linear performance profile. In return they do not have a procedure of application and an instrument to relieve data. However, only CCMI and EFQM have a procedure of application but they are more complicated.