INFLUENCE OF PSYCHOSOCIAL FACTORS ON EMPLOYEES’ PERFORMANCE IN ORGANIZATIONS (A CASE OF HUDUMA CENTRE - NYERI COUNTY)

Abstract

Purpose: The purpose of this study was the investigation of psychosocial factors on the performance of employees; a case study of Huduma Centre Kenya -Nyeri county.Methods: Descriptive research design was used and sample of 48 employees serving the 21 operational desks and 1 customer care desk was studied from the total population of 48 Huduma Centre-Nyeri County employees. During the study, data was collected from the respondents using questionnaires. Data analysis was done using Microsoft excel computer packages and information was presented through bar charts, tables and pie charts. The researcher evaluated various characteristics of a workplace environment.Results: The findings indicated that psychosocial workplace aspects contribute to the success of individuals, groups, organizations, industries, and nations. It was established that psychosocial workplace aspects had a great contribution towards the organizations’ performance in Huduma Centre, Nyeri County.Unique contribution to theory, practice and policy: From the research carried out it is recommended that Supervisors interpersonal role is important to encourage positive relations and increase self-confidence of the employee and in return improve employee performance. Skilled and respected people are available to employees to help them to perform better in their current role and to assist them develop further into a future role. Immediate supervisors act as advocates for employees, gathering and distributing the resources needed by the employees for them to be able to do a good job and providing positive encouragement for a job well done.