Emotion Experiences and Management Within Digital Work Contexts

Abstract

The emergence of virtual organisations has launched the management of emotions at work into cyberspace. This chapter will firstly provide insight into the role of emotionality within virtual teams and digital work contexts. Secondly, the affective events theory and model of emotion regulation will be investigated and applied as the theoretical framework to investigate emotion experiences within digital work contexts. Thirdly, a suggested conceptual framework for the investigation of emotion experiences within a digital context will be provided. Fourthly, a case study of the emotion experiences and management of virtual team members within an information technology context will be presented. Lastly, practical implications and suggestions for future research on emotion experiences and emotion management in digital workspaces will be discussed.