Improve onboarding customer experience and reduce airline ground staff efforts using wearable

Abstract

Air transport has now turned out to be one of the prominent method of transport in India. Focused valuing, an ascent in per capita pay and so on are few of the drivers in charge of the development of flying industry in India. Due to in-wrinkle popular and promotion vantages of air travel, air terminal experts and airline companies are putting more endeavors in enhancing passenger experience to make their movement agreeable and critical. Passenger loyalty is key to repeat business. Dissatisfied passenger not only switch brands but also spread their dis-satisfaction. Passenger loyalty frequently relies on your item, administrations, activity and so on. Onboarding passenger in a flight is a successive procedure and every passenger needs to experience this procedure each time. Airline ground staff plays an important part in directing and dealing with every one of these stages. All things considered, onboarding flight is an intricate procedure for some passenger. Airline ground staff put their extraordinary endeavors to help a passenger who is in require, finding a passenger for a minute ago onboarding and so on. Very late scramble for discovering passenger expands their (Airline Ground Staff) function as well as leads burden to the kindred passenger, chance in flight timing delay and so forth. There are multiple factors which contribute to passenger onboarding experience like unable to travel within the airport, first-time traveler, un-familiar airport, language etc. In this paper, we are discussing how can we improve passenger experience in a repeatable way by improving indoor navigation within the airport using technology which might reduce efforts by airport ground staff in finding a last-minute passenger.