Enhancing Education Process Through Intelligent Association Mining (IAM) System Conversations: Chatbot Services in Educational Settings

Abstract

Nowadays, chatbots are growth in terms of business, and it is necessary for businesses to implement innovative approaches to repository big data and provide customer service twenty-four hours. Moreover, chatbots system is explored the efficacy and potential of applied services to enhance education through intelligent conversations and AI techniques. The study aims to investigate how chatbots based on intelligent association mining method called IAM can contribute to educational settings by providing personalized and interactive questions and answering. In aspects of cluster are divided into 6 clusters as 1) Enrollment 2) Academic service 3) Student profile 4) Admission 5) Check and tracking grade and 6) Finance. The implementation of enhancing education process through intelligent association mining found out the overall accuracy of answering correctly to 92.16% compared with traditional way was cost human time-consuming investment to answer the question via chat in social media. The benefit of deployed IAM chatbot system used the several of educational services’ question in university which is huge number of around 45,000 students per year.