An agent-mediated collaborative negotiation in e-commerce: A case study in travel industry

Abstract

This paper examines an agent-mediated collaborative negotiation framework for e-commerce. This paper specifically focuses on travel industry. Individual customers and travel agencies will both be able to benefit from the usage of the system, since its negotiation strategies will not depend on price only, but several attributes, such as the number of rooms, the required facilities, and so on. The key issues in automating negotiation are the negotiation protocol, the negotiation object, and the negotiation strategy. Our paper addresses these issues by discussing the development of an agent-mediated e-commerce system using the FIPA compatible agent development framework, the JADE platform. Finally we provide our conclusions and discuss possible future work. © 2009 Springer Berlin Heidelberg.