Optimizing resource utilization by combining running business process instances

Abstract

Efficient business processes are a critical success factor for organizations in a competitive market environment. One of the key potentials to increase efficiency of business processes is the optimization of resource utilization. The contribution of this paper is a novel approach for combining activities across running process instances to optimize resource utilization; i.e., resources are shared across different process instances. The main benefits of the suggested approach are the identification, disclosure, and application of optimization potentials.