Factors Affecting Behavioral Intentions towards Cloud Computing in the Workplace: A Case Analysis for Jordanian Universities

Abstract

Adopting new technologies in Jordanian universities, namely cloud services, represents change in practices that needs to be investigated, as it is expected to face resistance in adoption by faculty members and staff that are used to old practices. A dedicated questionnaire was constructed based on the UTAUT model in order to identify the factors affecting the behavioral intentions leading to use new technologies. Five Jordanian universities participated in this study, and the results showed that there is a high behavioral intention (BI) among staff and faculty members to use cloud services and solutions within their workplace. This research showed that there are factors positively affecting the adoption of cloud services in Jordanian universities, and negative factors have been identified too. University management and staff members needs to be introduced to these factors in order to have better judgement on the future investment and practices of using new technologies.